A clear returns framework in line with the Saudi E-Commerce Law and consumer-protection rules — and what to do if something arrives less than perfect.
Try before you open: a free tester with every bottle
Every fragrance arrives with a free tester of the same scent. Try it on your skin first and keep the full bottle sealed. If the fragrance isn’t for you, you can return the sealed bottle for a refund.
Standard returns
Eligible items can be returned within 7 days of delivery. For a change-of-mind return, the item must be:
- Unused and unopened
- Undamaged and in the condition it was received
- In its original packaging
Return costs
For a change-of-mind return, the customer covers the cost of sending the item back; we charge no additional return fee. If the item is defective, damaged or incorrect, we cover all return costs.
Perfumes
For a change-of-mind return, the full bottle must remain sealed in its wrapping and unused. Once opened or used, it is not eligible for a standard return unless it is defective, damaged or incorrect. The free tester is not returnable.
Candles
For a change-of-mind return, the candle must remain unused, in its original condition and packaging. A candle that has been lit cannot be returned simply because you changed your mind. This does not apply if:
- The candle arrived broken or damaged in transit
- It has a manufacturing defect
- It is materially different from the item ordered
Damaged, defective or incorrect orders
These are handled separately from change-of-mind returns. Please report the issue within 3 days of delivery with your order number, a description and photos of the item and packaging. Once approved, we provide a replacement or a full refund, including the original delivery fee. This does not affect any of your statutory rights.
Exchanges
We don’t offer direct exchanges. To change an item: return the eligible item, receive your refund once approved, then place a new order for the item you prefer, subject to availability.
Refunds
Refunds are processed once the returned item is received and approved. As payment is on delivery, we refund by bank transfer to your account within 7 business days of approval. The original delivery fee is not refunded unless the item was defective, damaged or incorrect.
Start a return
Contact us with your order number and the item you’d like to return, and we’ll guide you through the next steps.
How can we help?
Reach us on WhatsApp or by email.
WhatsApp: +966 55 920 7999
Email: cinderscent.sa@gmail.com
Last updated: 5 November 2026
Cinder Scent Company (single-person LLC) · Commercial Registration: 7055387604 · VAT No.: 315093310600003 · Riyadh, Saudi Arabia