{"id":189,"date":"2026-11-04T23:03:24","date_gmt":"2026-11-04T23:03:24","guid":{"rendered":"https:\/\/cinderscent.com.sa\/faq\/"},"modified":"2026-11-04T23:40:50","modified_gmt":"2026-11-04T23:40:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/cinderscent.com.sa\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

Direct answers about ordering, delivery, gifting, returns and your account.<\/p>\n

Ordering<\/h2>\n
Do I need an account to order?<\/summary>

No, you can order as a guest. An account lets you follow your orders easily and collect Cinder Circle points.<\/p><\/details>\n

Where is my confirmation email?<\/summary>

It arrives in your inbox as soon as you place your order. If you can\u2019t find it, check your spam folder or message us on WhatsApp with your order number.<\/p><\/details>\n

Can I change or cancel my order?<\/summary>

Yes, before it ships. Contact us on WhatsApp as soon as possible and we\u2019ll change or cancel it free of charge.<\/p><\/details>\n

Which payment methods do you accept?<\/summary>

Cash or card on delivery. Online payment methods are coming soon.<\/p><\/details>\n

Do prices include VAT?<\/summary>

Yes, all prices include 15% VAT, and you receive an invoice with your order.<\/p><\/details>\n

Delivery<\/h2>\n
Where do you deliver?<\/summary>

To all cities and regions of Saudi Arabia.<\/p><\/details>\n

How long does delivery take?<\/summary>

Within Riyadh, 1\u20132 business days after dispatch; elsewhere in the Kingdom, 3\u20135 business days after dispatch.<\/p><\/details>\n

How much is delivery?<\/summary>

SAR 30 within Riyadh, SAR 35 to other cities, andfree<\/strong> on orders over SAR 300.<\/p><\/details>\n

How do I track my order?<\/summary>

We send you the shipment details when it\u2019s dispatched, and you can ask us about your order on WhatsApp at any time.<\/p><\/details>\n

Can I change my delivery address?<\/summary>

Yes, before dispatch. Send us your order number and the new address.<\/p><\/details>\n

The tester & choosing<\/h2>\n
What is the free tester?<\/summary>

Every fragrance comes with a small tester of the same scent, so you can try it on your skin before opening the full bottle.<\/p><\/details>\n

I tried it and it\u2019s not for me \u2014 what now?<\/summary>

Return the sealed bottle within 7 days of delivery and we\u2019ll refund its price. Return shipping is at the customer\u2019s cost.<\/p><\/details>\n

Not sure which scent suits you?<\/summary>

Message us on WhatsApp with the fragrances you love, and we\u2019ll help you find your signature.<\/p><\/details>\n

Gifts<\/h2>\n
Can I send a gift directly to someone?<\/summary>

Yes \u2014 choose \u201cShip to a different address\u201d at checkout and enter the recipient\u2019s details.<\/p><\/details>\n

Can I add a personal message?<\/summary>

Yes \u2014 write it in the \u201cOrder notes\u201d field and we\u2019ll include it with the gift.<\/p><\/details>\n

Will the gift arrive wrapped?<\/summary>

Yes \u2014 every order arrives in Cinder Scent packaging with a gift card.<\/p><\/details>\n

Do you offer corporate gifting?<\/summary>

For volume and corporate orders, contact us on WhatsApp or by email.<\/p><\/details>\n

Returns<\/h2>\n
Can I return an opened fragrance?<\/summary>

No \u2014 to protect product quality for all our customers. That\u2019s exactly why we send a tester, so you can try before opening.<\/p><\/details>\n

Can I return a candle?<\/summary>

Yes, if it is still wrapped and unlit, within 7 days of delivery.<\/p><\/details>\n

My item arrived damaged or wrong?<\/summary>

Photograph it and message us within 3 days of delivery \u2014 we\u2019ll replace it or refund you and cover all shipping costs.<\/p><\/details>\n

How do refunds work?<\/summary>

By bank transfer within 7 business days of approving the returned item.<\/p><\/details>\n

Account & Privacy<\/h2>\n
Forgot your password?<\/summary>

On the \u201cMy account\u201d page choose \u201cLost your password?\u201d and we\u2019ll email you a reset link.<\/p><\/details>\n

How do I request access to or deletion of my data?<\/summary>

Email us at cinderscent.sa@gmail.com<\/a> from the address linked to your order. Details in our privacy policy<\/a>.<\/p><\/details>\n

Need help?<\/h2>\n

The Cinder Scent team is here for you, from Riyadh. WhatsApp +966 55 920 7999<\/a><\/span> \u00b7 cinderscent.sa@gmail.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"

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